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DELIVERY INFORMATION

SAME DAY DELIVERY

Same day delivery from Monday to Friday is possible if the order is placed before 2pm in the recipient’s time zone. Same day delivery on Saturdays is possible if the order is placed before 11am in the recipient’s time zone. If your delivery is urgent, please call us on (07) 3809 0606 for up-to-the-minute advice on delivery availability. 

FUNERAL DELIVERY

Please call before placing an order to ensure we can deliver your order in the timeframe needed. To ensure the order processed as smoothly as possible please supply the following information in the Special Delivery Instructions:

  • Full name of the deceased
  • Name and address of the funeral home and name and phone number of a relative will be needed.
  • Date and time of the funeral

DELIVERY TO HOSPITALS / NURSING HOMES

For hospital/nursing home deliveries, please supply us with the recipient’s:

  • Full name
  • Ward name or number
  • Hospital name and address
  • Whether the recipient is a patient/resident or part of the staff

For hospital and nursing home deliveries, we recommend sending flowers and gifts that are already arranged in a container.  Please note:

  • Do not send loose cut flowers as there are usually limited suitable vases available.
  • Do not send large arrangements as space is often restricted.
  • Most hospitals do not allow plants.
  • Some hospitals do not allow flowers in intensive care or other special care units.

We accept no responsibility for gifts accepted on behalf of the recipient if they are unavailable.

DELIVERY TO HOTELS / MOTELS

For deliveries to Hotels & Motels, please supply us with the recipient’s:

  • Hotel or Motel name
  • Room name or number and address
  • Whether the recipient is a guest or part of the staff 

We accept no responsibility for gifts accepted on behalf of the recipient if they are unavailable.

DELIVERY POLICY WHEN THE RECIPIENT ISN’T HOME TO RECEIVE YOUR GIFT

Gifts despatched to a residential address will have an AUTHORITY TO LEAVE order on it.  This means that if the courier deems it safe to do so, a gift can be left at a recipient’s address if they are not home.  This will only be acted upon if our couriers finds a safe, off street and out of weather location to leave the gift. We accept no responsibility if the flowers are damaged by extreme weather conditions or suffer from third party interference (via dogs, children or theft). If the driver deems it unsafe to leave the gift, a calling card will be placed in the recipient’s letterbox for them to call the us and arrange a more suitable delivery day/time. In this instance, we will contact you to arrange a re-delivery fee.

INCORRECT DELIVERY INFORMATION

Please enter delivery details carefully. You must include ALL address details including full street number, street name, suburb and Business name if applicable. It is vital that you ensure you are providing the correct delivery address of your recipient. If you realise you have entered an incorrect address, please call us immediately so we can amend the address if the order has not been despatched. If you provide an incorrect, yet legitimate address and your gift is successfully delivered, we can no longer recall the gift and will not be held responsible. If you decide to purchase another gift to the correct address, this will require you to purchase another gift and incur the full charge. 

PO BOXES

Our couriers are unable to deliver to PO boxes. Please ensure you provide a complete residential or business address to avoid delays in delivery.

HOSPITALS, SCHOOLS AND LARGE INSTITUTIONS

We will make every effort to deliver your gift to hospitals, hotels and retirement residences, etc.  It is important to provide as much detail as possible, so that your gift reaches your recipient on time.  As a guide, include information such as:

  • The recipient’s full name
  • Institution’s name
  • Department name, ward number, room number, etc.
  • Street Address
  • Phone Number/s
  • Please add any further details into the “Special delivery instructions” section such as whether the recipient is a patient, guest, resident, or employee, check in dates or Attn: reception or contact person, or any special instructions for entry to the premises if needed.

We accept no responsibility for gifts accepted on behalf of the recipient if they are unavailable.

DELIVERY TIMEFRAMES

Specific delivery times will be noted but cannot be guaranteed. If you require your order to be delivered by a specific time, please contact us prior to completing your order. We will not accept responsibility for deliveries arriving after a specified time if no contact has been made.

Residential deliveries can be made from 7am-7pm Monday – Saturday.

School deliveries can be made from 9am-3pm Monday – Friday.

Business deliveries can be made from 9am-5pm Monday – Friday. The responsibility remains on the customer, to inform us of the recipients finish time if prior to times mentioned.

MULTIPLE DELIVERIES TO THE SAME ADDRESS

Please contact us prior to placing your order as additional delivery charges may occur.

DELIVERY OF ALCOHOL

Liquor licensing states: In order to send alcohol, it must accompany flowers, plants or gifts.

Orders including alcohol, will NOT be left unattended when being delivered, a recipient MUST be on location to receive the order.

It is the customers responsibility to ensure that a person of 18 years or older will be present to receive the order. We will not deliver an order with alcohol to anyone under 18 years (if redelivery is required due to this, redelivery fees will apply).

PUBLIC HOLIDAYS

We do not deliver on public holidays as we are closed.

SUNDAYS

We do not deliver on Sundays as we are closed.

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