Frequently Asked Questions

When will my order be delivered?

Your delivery will be made on the date you selected. Deliveries are usually delivered between 11am – 5pm, however in busier times residential deliveries can be made from 7am-7pm Monday – Saturday, school deliveries can be made from 9am-3pm Monday – Friday, and business deliveries can be made from 9am-5pm Monday – Friday. Please don’t forget to inform us of the recipients finish time if prior to times mentioned.

Can I arrange a specific delivery time?

Unfortunately, we cannot guarantee a certain specific time of day for delivery, though we will try our best to accommodate any requests. For example, if you would like your delivery to be sent late afternoon, please advise us in the 'special delivery instructions' field on checkout and we will send your order with the last courier run. Orders aren’t delivered on a first ordered, first delivered basis. Our couriers take several orders with them at a time and their routes are optimised based on clustered postcodes and completing their runs as fast as possible, prioritising schools and businesses where we can.

How much is delivery?

Delivery charges start from $13 and depend on distance from our store. You can calculate delivery in the order summary/cart page.

Will my flowers look exactly like the picture?

Our aim is to always try to make the product like the picture. Please note that flowers are a seasonal product, so there may be times when certain colours or flowers become unavailable at short notice. If we need to make significant changes to the arrangement, we will attempt to contact you, however, in the course of arranging delivery of your order in a timely manner, this may not always be possible, and we may go ahead with the substitution without notifying you in order to prevent delays.

What special delivery instructions should I provide?

The more information you can provide about the delivery location, the smoother the delivery process and the less chance of re-delivery fees being incurred.

Business Address: Please provide the name of the business and whether the order should be delivered to reception, a loading dock or building concierge etc.

Residential Address: Please ensure that our drivers will be able to gain access to the property. Please make note of gates, dogs, and anything that can hinder the delivery process. If the address is within a secure building, please ensure that the recipient will be home on the day of delivery or alternatively specify a safe location where the order can be left. If our drivers cannot leave the order in a safe location, they will be returned to our store and a re-delivery fee will apply.

I just missed the order cut off; can I still have an order delivered today?

Please call the store on (07) 3809 0606 for up-to-date delivery information before placing your order.

Can I make changes to my order after I’ve placed it?

You may be able to update your delivery date, message, delivery address and recipient name by calling our store on (07) 3809 0606 as soon as possible.

Can you send me a photo of my order?

Our team of florists are hard at it completing orders to make people’s day so unfortunately, we cannot accommodate this.

I didn’t get my order confirmation email.

Sometimes our confirmations can get sent to junk or spam folders (especially if you’ve used a business email address), have a slight delay in landing in your inbox, or you may have entered your email address incorrectly. Please contact our store on (07) 3809 0606 if you still can’t locate it after checking all these options.

How long will my flowers last?

Different flowers naturally have differing lifespans, however if you follow the care instruction card included in your order, you will maximize the lifespan of your flowers, with some flowers lasting up to a week, if not longer. Please see our ‘flower care’ link at the bottom of the page for more detailed information.

Where do you deliver?

Please see the home page of the website for a detailed list of all the suburbs we deliver to. If your suburb isn’t listed, call the store on (07) 3809 0606 as we may be able to accommodate your delivery request.

Which days do you deliver?

Monday through to and including Saturday. For special occasions like Mother’s Day and Valentine’s Day, we deliver on Sundays.

What happens if the recipient isn't there when you deliver?

Residential Addresses

Our couriers will find a safe place to leave the delivery and leave a calling card in the recipient’s letterbox. If there is no safe place, we will attempt to contact you or the recipient (if you have left us instructions to do so) to receive further instructions. Should a re-delivery or re-direction be necessary we will need to charge a re-delivery fee equal to the standard delivery charge for the suburb of re-delivery.

Business/Hospital Addresses
The driver will leave the delivery with reception, mailroom or co-worker if accepted. If it's determined that the recipient won't be coming back to the workplace/hospital that day we will attempt to contact you to make alternative arrangements.

How do I know if my order has been delivered?

You will receive an email letting you know that your order has been delivered.

Can you deliver to businesses or hospitals?

Yes! To ensure prompt delivery please provide as much information as possible including anything you may think is relevant, such as the business name or ward/room number etc. In many larger businesses and hospitals, it may be their policy for deliveries to be left with reception or at a mailroom to be passed on to the recipient. In these cases, the couriers will leave as instructed. Due to being beyond our control, we are unable to accept responsibility if the order was subsequently not passed on to the recipient by reception, the mailroom or a co-worker who accepted it on behalf of the recipient, however, if you are unsure that your order was received, we would be happy to follow it up with the recipient for you, just get in touch.

I’ve received some flowers, but I don’t know who they’re from?

Please call us, we'd be happy to ask the sender if we have their permission to give out further details. If the sender refuses, we will be unable to disclose the sender’s information (due to privacy laws).

My question isn’t listed here.

Please call us on (07) 3809 0606 or email us at info@allsrosy.com.au